Hi, I’m Marlon Ward
Human Factors Engineering student at Tufts University
Hi, I’m Marlon Ward, a Human Factors Engineering student at Tufts University, passionate about creating intuitive, human-centered solutions across product design, technology, and finance. My work bridges usability research, interaction design, and applied data science, with interests spanning medical devices, sports ergonomics, automotive design, and quantitative finance.
I bring both technical and creative skills to my projects, with experience in Python, R, HTML/CSS, MATLAB, Figma, and data visualization tools. Whether I’m conducting usability tests, building interactive prototypes, or applying analytical models to complex problems, I take a research-driven approach that balances functionality, aesthetics, and user well-being.
Beyond my technical toolkit, I thrive in collaborative environments where I can apply design thinking, statistical analysis, and product development to solve meaningful challenges. With strong communication and leadership skills, I’m excited to contribute to teams that value innovation, whether in designing better user experiences or uncovering insights in data-driven fields like fintech and quantitative research.
Notable Experiences
Feb 2025 – Present
Lab Member | Tufts IDEA Lab @ Fletcher
Medford, MA
As a member of the IDEA Lab, I collaborate on projects at the intersection of human factors, design, and social impact. Currently, I contribute to the Migrant Compass Project, a mobile platform designed to provide real-time guidance and resources for migrants.​
​​Conducted human factors research to ensure the app’s interface aligns with migrant users’ needs, emphasizing clarity, safety, and accountability.
Assisted in usability testing and pilot evaluations using simulated migration scenarios.
Collaborated in Agile sprints with designers, developers, and policy experts to refine user experience and platform functionality.
Applied Figma prototyping and usability testing methods to improve interface design and accessibility.
May 2024 – Present
Quality/Compliance Analyst | Unified Adult Family Care
Brockton, MA
At Unified Adult Family Care, I support compliance and quality assurance for an at-home healthcare agency serving diverse clients. My role involves preparing detailed PCP packages for health centers across Massachusetts, reviewing company policies for annual audits, and developing engaging in-person and online employee trainings.​​
​Reviewed and analyzed 100+ company policies to ensure audit compliance and organizational readiness.​
​Applied technical writing and documentation skills to develop clear training materials and policy updates.
​Contributed to client onboarding and data management by spearheading assignments such as medical data reassignment and new client acquisitions.​
Strengthened organizational efficiency through attention to detail, policy compliance, and effective communication across teams.
May 2025 – Present
MST Lead | Republic Fitness
Somerville, MA
As MST Lead at Republic Fitness, a luxury fitness facility, I oversee front desk operations and membership engagement while supporting team performance and client satisfaction. I lead staff in day-to-day responsibilities, coordinate guest tours, and drive membership sales, ensuring a polished and professional environment for all clients.
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​​Directed front desk operations, leading a team to deliver exceptional customer service and streamline daily workflows.​
​​Partnered with management to improve gym aesthetics and increase sales, applying design thinking to enhance the client experience.​
Maintained facility safety and standards through pool chemical testing, equipment upkeep, and spa management.
Built communication and leadership skills in a fast-paced, client-facing environment.
May – July 2023
Legal Intern | U.S. District Court System
Bridgeport, CT
During my internship under Judge Victor Allen Bolden, I provided legal research and writing support across a variety of litigation cases. I collaborated with law clerks to analyze case law, draft legal memoranda, and assist in the development of opinions and strategies.​
​Drafted detailed legal memoranda to support judicial decision-making across multiple case types.​​
Conducted in-depth case law research, enhancing chambers’ capacity to prepare for litigation.​​
​​Counseled clerks on findings, contributing to the refinement of legal strategies and written opinions.​​
​​Strengthened my ability to analyze complex information and communicate insights clearly​