Hi, I’m Marlon Ward
Energy Analyst at Energy CX
Hi, I’m Marlon Ward, a Human Factors Engineering graduate who is passionate about creating intuitive, human-centered solutions across product design, technology, and finance. My work bridges usability research, interaction design, and applied data science, with interests spanning medical devices, sports ergonomics, automotive design, cloud engineering.
I bring both technical and creative skills to my projects, with experience in Python, R, HTML/CSS, MATLAB, Figma, and data visualization tools. Whether I’m conducting usability tests, building interactive prototypes, or applying analytical models to complex problems, I take a research-driven approach that balances functionality, aesthetics, and user well-being.
Notable Experiences
July 2026 – Present
Energy Analyst | Energy CX
Chicago, IL
As an Energy Analyst at Energy CX, I work at the intersection of energy strategy, data analysis, and client engagement. I research commercial organizations, analyze energy needs and procurement opportunities, and collaborate with internal teams to identify solutions that help businesses reduce costs and manage energy risk.
Managed prospect data and engagement workflows in HubSpot CRM.
Researched stakeholders and operational needs to tailor outreach and recommendations.
Analyzed commercial accounts to identify energy cost and procurement opportunities.
Track outreach performance and pipeline activity to prioritize high-value accounts.
May 2024 – May 2026
Quality/Compliance Analyst | Unified Adult Family Care
Brockton, MA
At Unified Adult Family Care, I support compliance and quality assurance for an at-home healthcare agency serving diverse clients. My role involves preparing detailed PCP packages for health centers across Massachusetts, reviewing company policies for annual audits, and developing engaging in-person and online employee trainings.
Reviewed and analyzed 100+ company policies to ensure audit compliance and organizational readiness.
Applied technical writing and documentation skills to develop clear training materials and policy updates.
Contributed to client onboarding and data management by spearheading assignments such as medical data reassignment and new client acquisitions.
Strengthened organizational efficiency through attention to detail, policy compliance, and effective communication across teams.
May 2025 – May 2026
MST Lead | Republic Fitness
Somerville, MA
As MST Lead at Republic Fitness, a luxury fitness facility, I oversee front desk operations and membership engagement while supporting team performance and client satisfaction. I lead staff in day-to-day responsibilities, coordinate guest tours, and drive membership sales, ensuring a polished and professional environment for all clients.
Directed front desk operations, leading a team to deliver exceptional customer service and streamline daily workflows.
Partnered with management to improve gym aesthetics and increase sales, applying design thinking to enhance the client experience.
Maintained facility safety and standards through pool chemical testing, equipment upkeep, and spa management.
Built communication and leadership skills in a fast-paced, client-facing environment.
May – August 2023
Legal Intern | U.S. District Court System
Bridgeport, CT
During my internship under Judge Victor Allen Bolden, I provided legal research and writing support across a variety of litigation cases. I collaborated with law clerks to analyze case law, draft legal memoranda, and assist in the development of opinions and strategies.
Drafted detailed legal memoranda to support judicial decision-making across multiple case types.
Conducted in-depth case law research, enhancing chambers’ capacity to prepare for litigation.
Counseled clerks on findings, contributing to the refinement of legal strategies and written opinions.
Strengthened my ability to analyze complex information and communicate insights clearly